Where and When?

REMINDER:

Training staff members in legal compliancy (specifically privacy & information security) is not an option, it is a legal requirement – see

  • paragraph 4(e) of the Regulations in terms of the POPIA Act,
  • paragraph 5.1 of HPCSA Booklet 5: Confidentiality: Protecting and
    Providing Information.
  • paragraph 6 of the National Core Standards for Health Establishments in South Africa.

Practice Management Seminar: The Professional, Ethical and Legal Role of the Healthcare Receptionist

GAUTENG 

Vereeniging Wednesday, 12 March 2025 Three Rivers Lodge & Conference Centre, 52 Golf Road, Three Rivers, Vereeniging
Pretoria Thursday, 13 March 2025 Protea Hotel Fire & Ice! by Marriott  Pretoria Menlyn, Summit Place Precinct, 221 Garsfontein Road Menlyn, Pretoria, 0181
Sandton Friday, 14 March 2025 Protea by Marriott Hotel Johannesburg Balalaika Sandton, Maude Street, Sandown Sandton, 2126
Kempton Park Thursday, 10 April 2025 Protea Hotel, O.R. Tambo Airport, Corner York & Galdiator Streets, Rhodesfield, Kempton Park
Centurion Friday, 11 April 2025 The Centurion Hotel, 1001 Lenchen Avenue, Centurion Central, Centurion
Roodepoort Saturday, 12 April 2025 ANEW Hotel Roodepoort, Corner Of 14th Avenue &, Hendrik Potgieter Rd, Weltevredenpark,

WESTERN CAPE

Durbanville Thursday, 8 May 2025 Durbanville Conference Centre, First Floor, Durbanville Town Centre, 27 Wellington Rd, Durbanville, 7550
Cape Town Friday, 9 May 2025 Protea by Mariott Hotel, Cape Town Waterfront Breakwater Lodge, Portswood Road, Victoria & Alfred Waterfront, Cape Town
Stellenbosch Saturday, 10 May 2025 Protea Hotel Stellenbosch and Conference Centre; Techno Ave, Techno Park, Stellenbosch,

FREE STATE

Bloemfontein Friday, 7 March 2025 Waverley Manor Guesthouse, 160 Waverley Road, Dan Pienaar, Bloemfontein

EASTERN CAPE

Port Elizabeth

Gqeberha

Thursday, 27 March 2025 Lodge on Main Guesthouse & Conference Centre, 188 Main Road, Walmer, Port Elizabeth

KWA-ZULU NATAL

Durban Friday, 16 May 2025 Coastlands Skye Hotel and Convention Centre, 1 Vuna Cl, Umhlanga Ridge, uMhlanga

Register here

Register here

If you are interested, please complete our registration form.

We will follow your registration up with an invoice and confirmation of your registration.

For information about how we use and protect your Personal Information, see our Section 18 POPIA Privacy Notification.

This seminar is for all staff working in the office of a general practitioner, specialist, physiotherapist, psychologist, optometrist, etc. practice. Practice Managers are welcome.

This course has been developed to assist healthcare practices by training people in the skills, knowledge and attitudes necessary to perform the role of a practice receptionist in a medical setting. Pride and confidence in the importance of their position is encouraged, a heightened awareness of patients’ expectations, legislative and ethical rules and the strategies to deal effectively with these expectations result in an enhancement of patient care.

What is covered in the seminar?

Chapter 1: Background to Medical Reception.

  • What makes a good medical receptionist?e?
  • Medical reception – duties and responsibilities.
  • Characteristics that front office staff should display
  • What can go wrong in the front office?

Chapter 2_Medical Reception Professional Behaviour.

  • Medical practice receptionist professionalism – what do we mean?
  • Understand what matters to patients?
  • Establish a positive rapport with patient.
  • Improving patient engagement in the front office.roving the patient experience.
  • Patient’s rights and responsibilities.
  • Medical receptionist rights and responsiblities.

Chapter 3_Interpersonal Skills – Medical Receptionist.

  • Legislative and ethical framework.
  • Basics of contract management in the medical front office.
  • Patient financial communication – time of service.

Chapter 4: Record Management in the Front Office.

  • Legislative and ethical framework.
  • Creating, maintaining and disposal of health, billing and personnel records.
  • Request for access to records by patients and third parties.

Chapter 5: Privacy and Confidentiality in the Front Office.

  • Legislative and ethical framework.
  • General rules.

Chapter 6: Information Security in the Front Office.

  • Legislative and ethical framework.
  • Administrative security for the medical receptionist
  • Physical security for the medical receptionist.
  • Technological security for the medical receptionist.

Chapter 7: Complaints Management in the Front Office.

  • Legislative and ethical framework.
  • Handling of complaints in terms of Consumer Protection Act, Health Professions Act, Medical Schemes Act, Protection of Personal Information Act and the Promotion of Access to Information Act.
  • Handling of difficult patients.

Chapter 8: Electronic Communication and Social Media – Medical Receptionist.

  • Legislative and ethical framework.
  • Guiding principles.
  • What are the risks?
  • Identifying suspicious emails, including spam, phishing emails, etc.
  • What should electronic communications be used for?
  • What should electronic communications not be used for?
  • Guidelines for saving electronic communications of personal information.

Chapter 9: Patient and Worker Safety in the Medical Front Office.

  • Legislative and ethical framework.
  • Importance of a safety culture.
  • Specific examples of activities and interventions to improve safety – include a front desk safety and security checklist.

Course material

We will provide attendees with:

• An on-line copy of our presentation.
• A complete manual.
• Refreshments and lunch.

This seminar is also available as an in-house / onsite or group basis training seminar for groups of 6 and more, at a fixed discounted tariff.

To request a quotation contact us (emsil to marais@assentcompliance.co.za) with the name of the course that interests you, the number of delegates, the physical address where the training will be conducted.
Training programmes can be compiled based on the specific training needs of your organisation.delegates from the same practice).