Seminar 3 · One-day in-person seminar · 6 Ethical CPD points

There is nothing more important than getting it right in the beginning.

Professional Behaviour, Ethics and the Law in the Healthcare Practice. The professional, ethical and legal role of the healthcare receptionist and administrator, in one day.

Choose your town and register See the programme

Duration

1 day, 08:30 – 16:00

Fee per delegate

R1,950.00 excl. VAT

CPD

6 Ethical points

When

14 October – 11 December 2026

Dates and towns

Seating is limited in every town and is allocated in order of registration. Seminar 2 runs in each town on the day before or after; attend both at 10% off.

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The front desk is where your practice's reputation, records and legal risk all begin.

Your receptionist and administrator are the first and last person every patient deals with. They open the file, take the consent, answer the phone, handle the complaint and decide what gets emailed. Every one of those moments is governed by law, by HPCSA ethical rules, and by what patients expect of a professional practice.

This seminar gives front-office staff the professional, ethical and legal grounding to do that work with confidence: what the law requires, what good practice looks like, and what to do when things go wrong.

It is presented in plain language for people who run the front office, not for lawyers. Delegates receive a comprehensive manual and templates to take back to the practice.

What you take home

Included for every delegate

2026 POPIA Compliance Management Framework

Sold on its own for R6 950.00. Yours as part of the R1,950.00 seminar fee.

6 Ethical CPD points

Accredited for continuing professional development, with an official attendance certificate.

Seminar manual and slides

A comprehensive delegate manual, the presentation and a front-desk safety and security checklist.

Catering all day

Mid-morning refreshments, lunch and afternoon refreshments, plus a notebook and pen.

Who should attend

Receptionists

Professional behaviour, patient rapport, privacy at the desk, and handling difficult patients.

Practice administrators

Record management, disclosure of records, complaints handling and information security.

Practice managers

The legislative framework your front office works in, and the policies and checklists to run it.

Practitioners

What your staff may and may not do in your name, and where your own liability starts.

All disciplines are welcome. No prior legal knowledge is assumed.

The programme

Start 08h30 · Tea 10h45 – 11h15 · Lunch 13h00 – 13h45 · Close 16h00. Open a section to see what it covers.

1 · Background to medical administration

What makes a good medical receptionist or administrator?
Medical reception: duties and responsibilities.
Characteristics that front-office staff should display.
What can go wrong in the front office?

2 · Medical reception professional behaviour

Medical practice administrator professionalism: what do we mean?
Understand what matters to patients, and establish a positive rapport.
Improving the patient experience and patient engagement in the front office.
Patients' rights and responsibilities; medical receptionists' rights and responsibilities.

3 · Interpersonal skills

Legislative and ethical framework.
Basics of contract management in the medical front office.
Patient financial communication at time of service.

4 · Record management in the front office

Legislative and ethical framework.
Creating, maintaining and disposing of health, billing and personnel records.
Disclosure of patient records.

5 · Privacy and confidentiality in the front office

Legislative and ethical framework.
General rules, including the role of POPIA and PAIA in the front office.

6 · Information security in the front office

Legislative and ethical framework.
Administrative, physical and technological security for the medical receptionist.

7 · Complaints management in the front office

Legislative and ethical framework.
Handling complaints under the Consumer Protection Act, Health Professions Act, Medical Schemes Act, POPIA and PAIA.
Handling difficult patients.

8 · Electronic communication and social media

Legislative and ethical framework; guiding principles; what are the risks?
Identifying suspicious emails, spam and phishing.
What electronic communications should, and should not, be used for.
Guidelines for saving electronic communications containing personal information.

9 · Patient and worker safety in the medical front office

Legislative and ethical framework; the importance of a safety culture.
Specific activities and interventions to improve safety, including a front-desk safety and security checklist.
Assessment and closure.

Your presenter

Adv. Frikkie Marais

Advocate and principal of Assent Compliance (Pty) Ltd, with 26 years of experience in healthcare compliance roles, including POPIA, PAIA and credit management. He develops POPIA compliance frameworks and trains practice teams across South Africa, from solo practices to specialist groups and healthcare organisations.

See photos from previous seminars

Seminar fee

R1,950.00 per delegate, excl. VAT

10% off every delegate when two or more delegates register together.

In-house training

Groups of six or more can have this seminar presented on site at a fixed discounted tariff. Programmes can be adapted to your organisation's training needs.

Send us the seminar name, the number of delegates and the address where training will take place.

Request a quotation

Questions before you book

How do I pay?

Register online and you receive a pro-forma invoice by e-mail immediately, with our EFT banking details and your payment reference. Seats are limited and allocated on a first-paid basis: your seats are confirmed once payment reflects, and a tax invoice follows.

Is there registration on the day?

No. Please register in advance. Snacks, coffee and tea are available before the 08h30 start.

Does the seminar carry CPD points?

Yes. The seminar is accredited for 6 Ethical CPD points.

How is my personal information used?

See our Section 18 POPIA Privacy Notification.

Give your front office the confidence to get it right.

Seating is allocated in order of registration. Registration takes two minutes.

Choose your town and register

Prefer to talk to us? marais@assentcompliance.co.za · 061 515 5194