Receivables, Credit Management and Collections for the Healthcare Practice, online
The same programme as Seminar 2, presented live online in three two-hour lunchtime sessions. For practices that cannot get to a seminar town, or that want their whole accounts team to attend without closing for a day.
The three sessions
One registration covers all three sessions, or book a single session. Each session is one part of the Seminar 2 programme.
Is your practice collecting what it earns?
Medical scheme benefits run out earlier every year, co-payments grow, and the self-payment gap keeps rising. Patient collections are now a major source of practice revenue, yet in most practices they are the least managed part of the business.
This webinar combines the business of the revenue cycle (benchmarks, dashboards, patient-friendly persuasion) with the law of the medical account (National Credit Act, POPIA, Prescription Act, Medical Schemes Act, Debt Collectors Act and the HPCSA ethical rules), in three lunchtime sessions your accounts team can attend from their desks.
It is suitable for practice managers and owners, accounts and credit control staff, reception staff and practitioners, in all disciplines. No prior legal knowledge is assumed.
What is included
The programme
One part per session. Open a session to see the full outline.
Session 1 · Tue 24 Nov · The Revenue Cycle and the Rules of the Game
- The unique billing environment of the South African healthcare practice.
- Key performance drivers: medical scheme mix, practitioner productivity, clean data and coding accuracy, technology and practice management systems.
- Benchmarking your practice: net collections percentage, days in accounts receivable, and percentage of A/R older than 90 days.
- Leading financial indicators, reasons for low collections, and setting up the administrative dashboard.
- The contract behind every account, and who the debtor really is.
- HPCSA ethical rules on fees, statements and itemised accounts; informed financial consent.
- Emergency care: what the Constitution and the National Health Act require.
- When your account becomes an incidental credit agreement under the National Credit Act.
- POPIA at the front desk: lawful basis, minimality, privacy notices and health information.
- Template walk-through: registration form, financial responsibility agreement, suretyship annexure and practice financial policy.
Session 2 · Wed 25 Nov · Patient-Friendly Collections and the Medical Scheme Receivable
- Moving people to pay: why aggressive collection fails in healthcare.
- The patient's thinking process: the four quadrants.
- Designing a process that mirrors the patient's journey.
- Persuasion tools, communication strategies, quality control and ethics.
- Medical scheme eligibility verification and pre-authorisation before service.
- The compliant invoice and statement: VAT, ICD-10 and tariff coding, itemised accounts.
- The scheme claim cycle: the 30-day payment obligation, submission windows and rejections rework.
- Prescribed Minimum Benefits; claw-backs and set-off; selected Council for Medical Schemes rulings.
- Balance billing the member on a proper consent trail.
- Interest on overdue accounts: contractual vs mora interest, NCA limits and the in duplum rule.
- Internal controls, fraud red flags, and PAIA/POPIA access requests.
Session 3 · Thu 26 Nov · The Collection Process, Enforcement and the End Game
- An effective collection cycle mapped to your age analysis.
- Statements that prompt payment, telephone scripts, and the escalating letter set.
- Acknowledgments of debt and how they interrupt prescription.
- DebiCheck and EFT strategies for recurring payments.
- Conduct rules, credit bureau listing done correctly, and handover to collectors and attorneys.
- Prescription: the 3-year clock, interruption and suspension.
- Legal remedies: letter of demand to judgment, section 65 enquiries, emoluments attachment orders, administration orders and the Small Claims Court.
- Special debtors: deceased estates, insolvency and debt review, COIDA, Road Accident Fund matters and foreign patients.
- Write-off governance, VAT bad-debt relief and income-tax deductions.
- Capstone: assembling your practice's Credit Management and Collections Policy.
Register online in two minutes. You receive a pro-forma invoice with our banking details by e-mail immediately, and the joining link before the first session.
What you need to join
- A computer running Windows or Mac OS.
- Internet access of 1 Mbps or better. Any fibre, LTE or ADSL link will be fine.
- A microphone headset, however affordable, will greatly enhance your experience.
Your confirmation email contains the joining link and everything you need to join live.
Every day, your book ages another day.
Three lunchtimes in November. Your whole accounts team, without closing for a day.
Register for the webinar