Introduction
These terms apply to all bookings for seminars, conferences, workshops, webcasts, or similar events organized by Assent Compliance or its representatives (“Event”). Bookings are confirmed upon Assent Compliance’s confirmation.
1. Bookings and Confirmations
1.1. Bookings must be made online and are deemed confirmed upon submission, subject to payment and cancellation terms.
1.2. Assent Compliance will issue a tax invoice as booking confirmation.
1.3. If no invoice is received within 3 working days before the Event, contact Assent Compliance at the provided contact number or email.
2. Payment and Refunds
2.1. Payment is required in advance. Event fees, including VAT, are listed in the brochure’s Fees section.
2.2. Submit proof of payment (with invoice number) to the email specified in the brochure, no later than 2 working days before the Event. For bookings within 7 days of the Event, proof must be shown on the day unless already confirmed by Assent Compliance.
2.3. Payment methods: EFT, direct deposit, or credit card via Assent Compliance’s bank.
2.4. Refunds are only issued for Assent Compliance overbooking or Event cancellation.
3. Cooling-off Period
3.1. For electronic transactions, a 7-day cooling-off period applies under the Electronic Communications and Transactions Act (No. 25 of 2002), allowing cancellation without penalty.
3.2. For direct marketing bookings under the Consumer Protection Act (No. 68 of 2008), consumers may cancel within 5 business days by submitting a cancellation notice to Assent Compliance.
4. Cancellations
4.1. Written cancellation notices must be sent to the contact listed in the brochure. Telephonic cancellations are not accepted.
4.2. Cancellations within 8 calendar days of the Event incur a 50% fee.
4.3. Failure to cancel, transfer, or substitute a booking results in forfeiture of the Event fee.
4.4. No cancellation fee applies for death or hospitalization.
4.5. Failure to cancel within 4 working days or no-show at a free event incurs a R350 administration fee.
5. Substitutions
5.1. Written substitution requests must be submitted 24 hours before the Event to the contact listed in the brochure. Telephonic requests are not accepted.
5.2. Non-members substituting members must pay the fee difference.
6. Transfers
6.1. Written transfer requests (to a different Event, venue, or date) must be sent to the contact listed in the brochure. Telephonic transfers are not accepted.
6.2. Transfers after 15 working days from booking incur a R300 administration fee.
6.3. Transfers within 3 working days of the Event incur a 50% fee.
7. Webcast Disclaimer
Assent Compliance strives for reliable, high-quality webcasts but is not liable for errors, omissions, losses, or damages from platform use, presenter conduct, or perceived quality. No warranties are provided.
8. Protection of Personal Information (POPIA)
Assent Compliance collects and processes personal information (e.g., name, membership number, contact details) to deliver services. Processing is limited to the purpose of collection. See Assent Compliance’s Section 18 Privacy Notice and Privacy Policy for details.
9. Limitation of Liability
Assent Compliance is not liable for losses or damages beyond its reasonable control or for consequential damages. Liability is limited to a refund of the Event fee, as permitted by law.