Registration: 
https://assentcompliance.co.za/seminars/seminar-registration-2018/

Join Our Accredited Seminar: Master the Role of Healthcare Receptionist/Administrator 

There is nothing more important than getting it right in the beginning
Elevate your skills and ensure legal compliance at our Practice Management Seminar: The Professional, Ethical, and Legal Role of the Healthcare Receptionist/Administrator. Join us in Centurion, Pretoria, Roodepoort, Sandton, Alberton, Kempton Park, Cape Town, Durbanville, George, Port Elizabeth, East London, Durban, Pietermaritzburg, Richards Bay, Rustenburg, Klerksdorp or Polokwane for this essential training.
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Why Attend?

Legal Requirement:

  • This seminar, accredited for 6 HPCSA ethical points, equips healthcare receptionists, administrators, and professionals with critical interpersonal skills, technical knowledge, and practical guidance on professional behaviour, ethical guidelines and legislative compliance in the practice.
  • Training staff in legal and ethical compliance is not just best practice—it’s a legal requirement under:
    • POPIA Regulations: Paragraph 4(e)
    • HPCSA Booklet 5: Paragraph 5.1 (Confidentiality: Protecting and Providing Information)
    • National Core Standards for Health Establishments: Paragraph 6
  • The Information Regulator’s POPIA compliance questionnaire highlights the need for:
    • Employee awareness sessions on POPIA provisions (Question 4)
    • Training to recognize and respond to security compromises (Question 41)
  • Beyond compliance, this seminar provides 51 POPIA-compliant templates to help your practice document and demonstrate adherence to regulations.
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Event Details

EASTERN CAPE:

East London – Wednesday – 15-Oct-25 – Garden Court East London, Corner John Bailie And, Moore St, Quigney, East London

Port Elizabeth – Friday – 17-Oct-25 – Southern Sun The Marine, Marine Drive, Summerstrand, Gqeberha or Garden Court Kings Beach (TBA)

 

GAUTENG

Pretoria – Saturday – 04-Oct-25 – Protea Hotel Fire & Ice! by Marriott  Pretoria Menlyn, Summit Place Precinct, 221 Garsfontein Road Menlyn, Pretoria

Sandton – Friday – 03-Oct-25 – Protea by Marriott Hotel Johannesburg Balalaika Sandton, Maude Street, Sandown Sandton

Alberton – Saturday – 08-Nov-25 – Sha-Mani Guesthouse & Conference Venue, 7 Launceston Rd, New Redruth, Alberton

 

KWAZULU NATAL

Richards Bay – Thursday – 13-Nov-25 – Premier Hotel The Richards, 3 Hibberd Dr, Meer En See, Richards Bay

Pietermaritzburg – Friday – 14-Nov-25 – ANEW Hotel Hilton, 1 Hilton Ave, Hilton, Pietermaritzburg

Umhlanga Rocks – Saturday – 15-Nov-25 – Coastlands Skye Hotel and Convention Centre, 1 Vuna Cl, Umhlanga Ridge, uMhlanga

 

LIMPOPO

 

NORTHERN CAPE

Kimberley – Saturday – 22-Nov-25 – Protea by Marriott Hotel The Kimberley Big Hole, W Circular Rd, Kimberley, 8300

 

NORTH WEST

Rustenburg – Thursday – 06-Nov-25 – Afri Chic Guesthouse, 35 Boven St Rustenburg, 2999.

Klerksdorp – Friday – 07-Nov-25 – Protea Hotel by Marriot, Between Barend and Margaretha Prinsloo Streets, Klerksdorp

 

WESTERN CAPE

George – Saturday – 18-Oct-25 – George Lodge International, 86 Davidson Road, George

Seminar – Time & Cost

  • Time: 08:30–16:00 (Registration at 08:30)
  • Cost: R1,950.00 per delegate (VAT inclusive). Enjoy a 10% discount for multiple delegates from the same organization.

What’s Included?

  • Comprehensive seminar manual and presentation
  • 51 POPIA-compliant templates for practice use
  • Attendance certificate (6 HPCSA ethical points)
  • Refreshments and lunch
  • Notebook and pen

Register Now!
Secure your spot and enhance your practice’s compliance and professionalism.

Register here

Alternative

Alternative – Webinar or Onsite Training:
Webinar – Part 1 – Tuesday – 21-Oct-25
Webinar – Part 2 – Tuesday – 28-Oct-25
Webinar – Part 3 – Tuesday – 04-Nov-25

Webinar – Time and Cost

  • Time: 14:00 – 16:00
  • Cost: R1,500.00 per delegate (VAT inclusive). Enjoy a 10% discount for multiple delegates from the same organization.

What’s Included?

  • Comprehensive seminar manual and presentation
  • 51 POPIA-compliant templates for practice use
  • Attendance certificate (6 HPCSA ethical points)
  • Refreshments and lunch
  • Notebook and pen

Onsite Training Option
We can deliver tailored training at your premises, focusing on your practice’s objectives. Priced per day, not per delegate, for cost-effective group training.

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If you are interested, please complete our registration form.

We will follow your registration up with an invoice and confirmation of your registration.

For information about how we use and protect your Personal Information, see our Section 18 POPIA Privacy Notification.

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This seminar is for all staff working in the office of a general practitioner, specialist, physiotherapist, psychologist, optometrist, etc. practice. Practice Managers are welcome.

This course has been developed to assist healthcare practices by training people in the skills, knowledge and attitudes necessary to perform the role of a practice receptionist in a medical setting. Pride and confidence in the importance of their position is encouraged, a heightened awareness of patients’ expectations, legislative and ethical rules and the strategies to deal effectively with these expectations result in an enhancement of patient care.

What is covered in the seminar?

Section 1: Introduction

  1. The Critical Role of the Healthcare Receptionist
  2. Purpose of This Seminar
  3. Training as a Legal and Ethical Requirement
  4. Professionalism and Compliance in the Front Office
  5. Practical Steps for Receptionists
  6. Creating a Culture of Compliance
  7. Cost of Compliance
  8. Conclusion

Section 2: The Professional, Ethical, and Legal Foundations of the Healthcare Receptionist Role

  1. Introduction
  2. Essential Qualities of a Professional Healthcare Receptionist
  3. Legal and Ethical Rights and Responsibilities of a Healthcare Receptionist
  4. Professionalism in the Healthcare Receptionist Role
  5. Patient Rights and Responsibilities
  6. Common Front-Office Challenges and Mitigation
  7. Interconnection of Rights, Responsibilities, and Professionalism
  8. Key Takeaways

Section 3: Understand What Matters to Patients?

  1. Introduction:
  2. The Starting Point: Understanding Rational and Emotional Experience Expectations
  3. How a medical receptionist can consistently deliver an exceptional patient experience.
  4. Practical Tips for Consistency
  5. Enhancing Patient Engagement Through Education
  6. How to Use These Resources
  7. Step-by-Step Process for Educating Patients

Section 4: Record Management in the Healthcare front office

  1. Background
  2. Aims of a Records Management System
  3. Legislation Applicable to Record Management in Medical Practices
  4. Ethical Guidelines for Record Management in Medical Practices
  5. Definition of a Record
  6. Types of Records
  7. Responsibility for Records in Medical Practices
  8. Creating, Maintaining, and Disposing of Records in Healthcare Practices
  9. Practical Notes for Receptionists
  10. Summary Table of Key Legislation and Ethical Rules
  11. Key Takeaway

Section 5: Privacy, Confidentiality and Information Security in the Healthcare Front Office

  1. Introduction
  2. Key Concepts
  3. Legal and Ethical Framework
  4. Responsibilities of Healthcare Providers and Receptionists
  5. Security Measures for Receptionists
  6. Policies
  7. Procedures

8.            Governance

Section 6: Telephone Etiquette in the Healthcare Front Office

  1. Purpose
  2. Scope
  3. Legal and Ethical Framework
  4. Telephone Etiquette Guidelines
  5. Manage Call Logistics
  6. Document and Report
  7. Practical Scenarios and Responses
  8. Consequences of Non-Compliance

9.            Key Takeaway

Section 7: Compliant Patient Registration Procedure in the Healthcare Practice

  1. Background
  2. Key Responsibilities
  3. Implement Practice-Specific Policies
  4. Practical Steps for Receptionists
  5. Key Takeaways

Section 8: Consent for Collection and Processing of Personal Information

  1. Purpose
  2. Legal Basis
  3. Informed Consent for Medical Treatment (National Health Act, HPCSA Booklet 4)
  4. Consent for Minors (Children’s Act)
  5. Consent for Billing and Medical Scheme Interactions (Medical Schemes Act)
  6. Consent for Access to Health Records (PAIA, National Health Act)
  7. Additional Consents
  8. Practical Implementation in Registration Form
  9. Key Considerations

Section 9: Managing PAIA Request for Access to a Record in the Front Office

  1. Introduction
  2. Purpose
  3. Scope
  4. Legal and Ethical Framework
  5. Identifying a Data Subject Request under PAIA
  6. Guidelines for Handling PAIA Requests
  7. Covering PAIA Procedures in the Section 51 PAIA Manual Guideline:
  8. Practical Scenarios and Responses
  9. Key Takeaways

Section 10: Electronic Communications in the Healthcare Front Office

  1. Introduction
  2. Purpose
  3. Scope
  4. Legal and Ethical Framework
  5. Guidelines for Email Communications
  6. Guidelines for WhatsApp and SMS Communications
  7. Practical Scenarios and Responses
  8. Key Takeaways

Section 11: Handling Rude or Difficult Patients

  1. Purpose
  2. Scope
  3. Legal and Ethical Framework:
  4. Step-by-Step Guideline for Handling Rude or Difficult Patients
  5. Additional Tips for Receptionists
  6. Sample Script for a Difficult Patient Interaction
  7. Consequences of Mishandling Difficult Patients
  8. Key Takeaway

Section 12: Occupational Health and Safety (OHS) Measures Checklist for Healthcare Receptionists

  1. Purpose
  2. Scope
  3. Legal and Ethical Framework
  4. Checklist for a safe and compliant working environment
  5. Implementation Notes

Course material

We will provide attendees with:

  • An on-line copy of our presentation.
  • A complete manual
  • Template POPIA Compliance Management Framework (consist of 9 Management Categories, each with different SOP’s, Guidelines, Forms, Policies, etc) for your practice to be fully POPIA and PAIA compliant
  • Refreshments and lunch

 

Cost

Seminar: R1,950.00 per delegate (VAT inclusive). Enjoy a 10% discount for multiple delegates from the same organization.

Webinar: R 1,500.00 per delegate (VAT inclusive) for the series. Enjoy a 10% discount for multiple delegates from the same organization.

On-site / In-house Training

This seminar is also available as an in-house / onsite or group basis training seminar for groups of 6 and more, at a fixed discounted tariff.

To request a quotation contact us (emsil to marais@assentcompliance.co.za) with the name of the course that interests you, the number of delegates, the physical address where the training will be conducted.
Training programmes can be compiled based on the specific training needs of your organisation.delegates from the same practice).