Information Officer (IO) as a Service

IO as a service is a practical and cost-effective solution for organisations that don’t have the requisite information protection expertise and knowledge to fulfil their Information Officer (IO) obligations under the Protection of Personal Information Act, 2014 POPI and the PAIA Act.

By outsourcing IO tasks and duties to a managed service provider, you get access to expert advice and guidance that helps you to address the compliance demands of the POPI and PAIA while staying focused on your core business activities.



POPI / PAIA – outsourcing the IO role


POPI and PAIA recognises the IO as a key player in facilitating regulatory compliance, with their appointment mandatory for all private organisations. It is also highly encouraged as a matter of good practice and to demonstrate compliance.

Many organisations, particularly smaller ones, may find that the IO responsibilities are a challenge to deliver, given the breadth of knowledge required on information processing and information security operations, and the requisite familiarity with the legal aspects of POPI and PAIA.

The Act allows organisations to outsource the IO role to an external provider. With a shortage of individuals trained to handle IO responsibilities, outsourcing these tasks and duties can help your organisation to address the compliance demands of POPI / PAIA while staying focused on your core business activities.


Benefits of an external IO


 Practical and cost-effective solution to achieve POPI / PAIA compliance.

 Access to independent IO expertise not available internally.

 No conflict of interest between the iO and other business activities.

 Application of best practice in achieving and maintaining compliance with POPI / PAIA.

 Cost effective compared to an internal appointment.

 Access to POPI / PAIA training and compliance solutions.


IO as a service (POPI / PAIA)

An annual subscription service, your organisation will be assigned a dedicated IO officer who will serve as an independent information protection expert to your organisation as set out in POPI and PAIA.